LeadConnector is designed to keep you in the loop the moment something important happens — whether it’s a new lead, a missed call, an appointment booking, or a form submission. By default, NSPO configures your account to send timely alerts via email and SMS, so you never miss a beat with your clients or prospects.

These real-time alerts are customizable and can be tailored to fit the way you work, so you can decide which types of events trigger a notification and how you receive them.

Types of Alerts You Can Receive

1. New Lead Notifications

• Get notified immediately when a new lead enters your pipeline

• Includes lead name, source, contact info, and their submitted form or message

2. Missed Call Alerts

• Receive SMS and/or email when a lead calls your NSPO number and doesn’t reach you

• Option to trigger an automated voicemail or text response

3. Appointment Activity

• Be alerted when a new appointment is booked, rescheduled, or canceled

• Can be configured to notify assigned team members only

4. Form/Funnel Submissions

• Get notified when someone fills out your contact, booking, or landing page forms

• View form data directly in the alert or click to open the contact record

5. Workflow Triggers

• Receive alerts when a contact enters or completes a specific automation

• Helpful for time-sensitive follow-ups or sales pipeline transitions

How to Enable or Modify Notifications

1. Log in to LeadConnector (Web or Mobile App)

   • Use your NSPO-provided credentials to access your dashboard.

2. Navigate to Settings > Notifications

   • You’ll find this in the sidebar on desktop or under your profile in the mobile app.

3. Choose Notification Type

   • Toggle on/off Email and SMS alerts for different events.

4. Customize Recipients

   • Assign alerts to yourself, teammates, or specific roles.

5. Set Notification Windows (Optional)

   • Avoid getting notifications after hours by setting working hours or muting off-hours alerts.

Best Practices

• Use SMS for Urgent Alerts: Ideal for real-time lead notifications and missed calls.

• Use Email for Recap Reports: Best for daily summaries and non-urgent events.

• Keep Your Contact Info Updated: Make sure your phone number and email are correct in your profile settings.