This Privacy Policy describes NSPO Creative Co LLC's policies and procedures on the collection, use, and disclosure of your information when you use our services. It outlines your privacy rights and how applicable laws, including those in Florida and the United States, protect you.

We use your personal data to provide and improve our services, including our headless Shopify storefront integrated with Framer, our customer experience platform via Gorgias, and marketing communications through Klaviyo. By using our services, you consent to the data practices described herein.

Interpretation and Definitions Definitions apply as previously stated, including references to "NSPO," "we," "us," and "our."

Updated Service and Platform Providers

• Website: Hosted on Framer with a headless Shopify e-commerce backend

• Email & SMS Marketing: Powered by Klaviyo

• Customer Service & Chatbot: Operated through Gorgias

Tracking and Analytics We use cookies and similar technologies on our Framer-based website to analyze traffic and improve user experience. Shopify, Klaviyo, and Gorgias may also use cookies or analytics tools according to their own privacy policies.

Use of Personal Data We collect personal data including:

• Contact details (name, email, phone number)

• Shipping and billing information

• Device/browser/IP information

• On-site behavior and interactions (e.g. pages visited, forms submitted)

Your data is used for:

• Order processing and fulfillment (via Shopify)

• Email and SMS marketing (via Klaviyo)

• Customer support (via Gorgias)

• Website analytics and performance optimization

• Improving service functionality and user experience

Marketing Communications We use Klaviyo to manage email and SMS communications. You can opt-out at any time using the unsubscribe link in any message, or by replying STOP to SMS messages.

Customer Support We use Gorgias to provide support via chatbot, live chat, and help desk. Your support interactions may be stored and reviewed to help us resolve issues and improve service.

Third-Party Sharing We may share your data with:

• Shopify for e-commerce services

• Klaviyo for communications

• Gorgias for customer support

• Analytics and tracking providers as necessary for site performance

Children's Privacy Our services are not intended for users under the age of 13. We do not knowingly collect personal data from children.

Your Rights and Legal Compliance If you are a resident of Florida or the United States, you have the right to:

• Know what personal data is being collected

• Access and request a copy of your personal data

• Request correction or deletion of your personal data

• Opt out of the sale of personal data (if applicable)

• Not be discriminated against for exercising your privacy rights

You may request to access, correct, or delete your personal data by contacting us at info@nspo.co.

Legal Basis for Processing NSPO processes your personal data in accordance with applicable U.S. federal privacy laws, including the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and the Florida Information Protection Act (FIPA). Where required, we obtain your consent before processing personal data.

Security of Your Personal Data We implement reasonable technical and organizational safeguards to protect your data. However, no method of transmission or storage is 100% secure.

Changes to This Policy We reserve the right to modify this Privacy Policy at any time. We encourage you to review it regularly.

Contact Us If you have any questions about this Privacy Policy, contact us at:

• Email: info@nspo.co

• Website: https://www.nspo.co/contact