When a customer cancels or reschedules an appointment booked through NSPO’s platform, our system automatically manages the process to minimize disruption and keep you informed.

Here’s What Happens:

1. Automated Notifications

Both you and the customer receive instant email and SMS notifications when an appointment is canceled or rescheduled. These notifications include all relevant details such as the new date/time (if rescheduled) or a confirmation of cancellation.

2. Updated Calendar Events

Your synced calendar (e.g., Google Calendar) will update automatically. If the appointment is rescheduled, the new time will replace the old one. If canceled, the event will be removed.

3. Pre-set Expiry Windows

Our platform allows you to define how late a cancellation or reschedule can be made. For example, you may set a 2-hour minimum notice period, after which the customer can no longer modify the booking.

4. Availability Reopens

Once a slot is canceled or moved, that time becomes available again in your booking calendar for other clients to book.

5. Internal Follow-Up Option

Optionally, we can set up an automation that alerts your team to follow up with clients who cancel, so you don’t miss out on potential business.

Need help configuring cancellation rules or automations? Click here to contact support.